Data Security
At Fair Play, your personal data is our most valued asset. This page clearly sets out what information we collect, why we collect it, and how we keep it secure.
Last Updated: 1 January 2026 — This Privacy Policy applies to all fair play services.
Transparency and accountability in the use of personal data are at the core of our commitment
Fair play never sells your personal data to third parties. No information is shared with advertisers or data brokers.
Every data exchange is secured with 256-bit SSL encryption. Your payment and login details are protected with the highest level of security.
Only the data necessary to provide our services is collected. We do not ask for anything beyond what is needed.
You have the right to view, correct, and request deletion of your personal data. These requests can be made at any time.
Every section of this Privacy Policy is written in plain, straightforward language. We believe in speaking directly — no complicated legal jargon.
Users will be notified in advance by email or app notification whenever significant changes are made to the Privacy Policy.
Fair Play collects certain information from you — but only what is necessary to deliver our services properly. This information falls into three main categories:
| Data Type | What We Collect | When We Collect It |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number, selfie | During KYC Verification |
| Contact Information | Mobile number, email address | At Registration |
| Payment Information | Mobile banking number (bKash/Nagad), bank account details | At the Time of Deposit/Withdrawal |
| Usage-Related | Betting history, login timestamps, device information, IP address | While Using the Site |
| Voluntarily Provided Information | Messages sent to support, survey responses | Support Contact Hours |
Fair Play never stores your bKash, Nagad, or bank PIN/password. Payments are processed directly through the payment gateway, and sensitive payment details are never stored on our servers.
Collected data is used only for specified purposes. fair play never uses your information for anything unnecessary:
Your data is never used for profiling or automated decision-making that could adversely affect your rights.
The Fair Play website and app use cookies. Cookies are small files stored in your browser that help the site remember your preferences. The cookies we use:
Cookies can be managed through your browser settings. However, disabling essential cookies may prevent login and payment features from working properly.
The fair play mobile app collects basic device information (operating system, device model) — only to improve app performance. The app does not track your location.
Fair Play uses a multi-layered security approach to protect your data — it's not just a single firewall. Every level of the system is secured:
That said, users also have a responsibility to protect themselves — use a strong password and never share your account details with anyone.
Fair play does not retain any data longer than necessary. Retention periods vary depending on the type of data:
After the designated retention period, data is securely deleted or anonymised — making it impossible to identify any individual from that point on.
Every fair play user has specific rights over their own data. To exercise any of these rights, contact us at support@fairplay-taka.com:
You may request to see what data fair play holds about you. It will be provided within 30 days of your request.
You can request corrections to any inaccurate or outdated information. Most profile details can be updated by you directly.
You may request deletion of your data after closing your account. However, certain information must be retained due to legal obligations.
You may object to the use of your data for specific purposes — particularly for marketing-related use.
You can request a copy of your data in a portable format (CSV or JSON).
You can unsubscribe from promotional emails or SMS at any time if you no longer wish to receive them.
Fair Play strictly does not collect information from or provide services to anyone under 18. Age is verified at registration and date of birth is confirmed during the KYC process.
As technology and the regulatory landscape evolve, updates to this Privacy Policy may become necessary. In such cases, fair play's process is:
To view previous versions of this policy, please contact support. We retain all versions from the past two years.
If you have any questions about our Privacy Policy or wish to make a request regarding your personal data, feel free to reach out at any time:
Data requests are typically responded to within 30 days. If a complex request requires more time, you will be notified in advance.
Together with This Privacy Policy Terms & Conditions and Responsible Gaming It's worth reading our policies too.
User data on online betting platforms is far more sensitive than on most other types of apps — it's not just names and addresses, it includes financial transaction records too. Fair Play takes this responsibility seriously.
A leaked bKash or Nagad number is not just a privacy breach — it creates a direct risk of financial loss. That is why Fair Play's payment system is built so that mobile banking PINs or passwords are never stored on our servers. Every payment goes directly to the relevant gateway.
A photo of your national ID is collected for KYC verification — this is an internationally recognised requirement. The image is used solely to confirm your identity and is stored in encrypted form. It is never used for advertising or any other purpose.
Betting history and transaction records must be kept for a specified period under AML regulations — this is mandatory to maintain our licence. This data is used exclusively for legal purposes, not for marketing or analytics.
User behaviour is analysed — but solely to improve the platform. For example, we look at which pages take longer to load or which features are used most, and use those insights to plan future updates. No personal identities are involved in this analysis.